Ebixcash Global services

About Us


Who We Are ?

Established in the year 1989, EbixCash Global Services (EGS) is recognized amongst the first independent customer retention and customer response organizations in India. We are today India’s leading Digital IT & BPM services provider.

At EGS, we are passionate about delivering excellence and putting our customers first. Our values are centered around a commitment to continuous improvement and a customer-centric approach. With Thirteen centres across the country, our inclusive workforce is composed of individuals with diverse backgrounds and perspectives, enabling us to cater to the unique needs of our clients to provide successful outcomes.

We leverage our three decades of experience in analyzing and enhancing the customer journey to provide successful digital transformation solutions that continuously adapt and evolve to meet the changing needs of the market and our clients. Our deep-rooted industry knowledge becomes an enabler to strengthen our client’s relationship with their end customers. As an agile partner, we manage crucial customer processes such as initial contact, onboarding, scheduling, renewals, and emergency response systems, seamlessly integrating channels through voice, chat, email, and social media to deliver an impactful customer experience.

Our Journey

Our presence in 13 key locations in India, with the recent addition of multiple strategic centers across India, is symbolic of our consistent growth.

Currently we have 10,000+ employees with a clientele of over 50 companies in various domains. With a YoY growth of 72%, we onboarded 28 new clients in Q1 – 2022-23.

Today we have over 8500+ agents across India that cater to diverse industries in 19 different languages.


Our Vision

To be a benchmark for end-to-end service management and recognized for integrity of our people, the ethics of our business practices and the quality of our service.

Our Core Value

Transform Your Customer Experience with our Innovative Solutions


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